包括常見問題解答 #3

Order Processing:

Orders are processed within 1-2 business
days. You will receive an email confirmation once your order has shipped.

Shipping Rates and Delivery:

Shipping costs are calculated during checkout
based on your location and the shipping method selected. We offer various
shipping options, including standard and expedited shipping.

Estimated delivery times are provided at
checkout and may vary based on your location.

International Shipping:

We ship to selected international
destinations. Please note that shipping fees and delivery times for
international orders may vary.

Customers are responsible for any customs
duties, taxes, or fees incurred during international shipping.

Tracking Your Order:

Once your order is shipped, you will
receive a tracking number to monitor your shipment’s journey. Use this
number on our carrier’s website for real-time updates.

Return Policy

Return Eligibility:

Products can be returned within 30 days
of receipt for a refund or exchange. Items must be unused, in their
original packaging, and accompanied by proof of purchase.

Non-Returnable Items:

Certain items are non-returnable,
including final sale items, gift cards, and personalized products. Please
check product details for return eligibility.

Return Process:

To initiate a return, contact our
customer service team at info@streamlinesports.com with your
order details. (CHRIS ADD
CONTACT US PAGE LINK)

Once your return is approved, you will
receive instructions on how to return your items.

Return Shipping Fees:

Customers are responsible for return
shipping costs unless the item was received damaged or incorrect.

Refunds:

Refunds will be processed to the original
payment method within 7-10 business days after we receive and inspect the
returned items.

You will receive an email notification
confirming your refund.

Exchange Policy

For exchanges, we recommend processing a
return for the original item and placing a new order for the desired item.
This ensures the fastest processing and availability.

Contact Us

For any questions regarding shipping or
returns, please contact our customer service team at info@streamlinesports.com or
call us at (+852) 2893 3044. We’re here to help!