Order Processing:
Orders are processed within 1-2 business days. You will receive an email confirmation once your order has shipped.
Shipping Rates and Delivery:
Shipping costs are calculated during checkout based on your location and the shipping method selected. We offer various shipping options, including standard and expedited shipping.
Estimated delivery times are provided at checkout and may vary based on your location.
International Shipping:
We ship to selected international destinations. Please note that shipping fees and delivery times for international orders may vary.
Customers are responsible for any customs duties, taxes, or fees incurred during international shipping.
Tracking Your Order:
Once your order is shipped, you will receive a tracking number to monitor your shipment’s journey. Use this number on our carrier’s website for real-time updates.
Return Policy
Return Eligibility:
Products can be returned within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and accompanied by proof of purchase.
Non-Returnable Items:
Certain items are non-returnable, including final sale items, gift cards, and personalized products. Please check product details for return eligibility.
Return Process:
To initiate a return, contact our customer service team at info@streamlinesports.com.hk with your order details.
Once your return is approved, you will receive instructions on how to return your items.
Return Shipping Fees:
Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
Refunds:
Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items.
You will receive an email notification confirming your refund.
Exchange Policy
For exchanges, we recommend processing a return for the original item and placing a new order for the desired item. This ensures the fastest processing and availability.
Contact Us
For any questions regarding shipping or returns, please contact our customer service team at info@streamlinesports.com.hk or call us at (+852) 2893 3044. We’re here to help!