We Dispatch All Orders On The Same Day (Orders Received Before 3pm On Business Days)
Here are our estimated shipping delivery times:
Hong Kong: 1 - 3 business days
World: 12-20 business days
Your order will be sent out on average within 24 hours of ordering.
International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct, get in touch with us at firstname.lastname@example.org making sure you quote your order number.
The last thing we want is for you to be stuck with a damaged or defective item.
If an order arrives damaged, then please get in touch with a photo within 30 days of your initial order.
Refunds are only approved if the item does not match the description on our website or arrives defective.
Let us know if you have any problems and we'll get you sorted out.